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Fault management |
Once our products go wrong in application, we promise to reach locale as soon as
possible or offer distant services of maintenance and exchange. |
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Technique guarantee |
Except for services of Beijing ZhengRong, Beijing optic fiber technique support
center has come into existence answering for the spirit of China telecom general
office. The organization is composed by professional personnel with rich experiences,
who offer domestic technique guarantee. |
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Technology update |
Once our products have update, we will offer our customers free update and version
upgrade of the Software, we offer corresponding training as well. |
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Other measures |
We set user surveillance phone and free 800 service phone to give satisfactory reply
to users’ requirements. At the same time, research of the product application
situation is carried out every half a year, which is mean to solve
users’
difficulties. |
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Training item |
Training arrangement: the training location is currently set in Beijing. The
training includes primary training on software and hardware to maintenance and
operation personnel, and pre-training to the personnel who will attend the training
abroad. |
